FAQ

Q:	I've found error (Force Close, etc.) in the game. Whom can I contact?
A:	Sorry for the inconvenience! We'd glad to see your bug report, please write to us: We'll try to fix the error ASAP.
	Return to top
Q:	I've downloaded the package but my device says that it can not be installed. Why?
A:	Sorry, Zong sdk (which allows to pay via mobile bill) doesn't support Android 1.5 and below.
	Return to top
Q:	How can I pay from mobile bill and what is Zong?
A:	Now not only AT&T and Verizon users can pay from mobile bill. Zong is the fastest way to buy Android apps. Just enter you phone number, press "Buy" and Zong charges your mobile account. That's it. To use Zong: click "Other payment methods" link on game's page or main page of the site and download special Zong-powered apk (not all our games available thru Zong so far) install and launch it enter your phone number when asked and press "Buy" normally purchase takes several minutes, so when you restart the game system will know that it is purchased and the game will run in normal mode
	Return to top
Q:	I want to pay from mobile but can't download Zong-powered apk from your site, help!
A:	Sorry for the inconvenience, our server is not so big as Google's ones, so it may be busy processing other requests. If you noticed that it doesn't respond please contact us using this email: We'll try to fix the problem ASAP.
	Return to top
Q:	Android won't allow me to install Zong-powered apk, because it is not from Android Market. What should I do?
A:	To install apps not from Android Market you should go to Settings->Applications and check "Unknown Sources" box. If you don't have such checkbox in settings, to install app you should use Sideload Wonder Machine or just adb which comes with Android SDK.
	Return to top
Q:	In which contries does Zong work?
A:	Check Zong coverage
	Return to top
Q:	I've purchased your game via Zong, but then uninstalled it. Must I pay again to play?
A:	If you have bought the game once and then uninstalled it, you don't have to pay again to install it and play unless you've exchanged the device.
	Return to top
Q:	I have questions to Zong / I have problems with my purchase via Zong. Whom can I contact?
A:	You should contact Zong support using this form.
	Return to top
Q:	Why price on Market and displayed by Zong are differ?
A:	It is because of carrier billing system constraints - they don't allow us to set exact price, just provide us with list of price points, and each country has its own list.
	Return to top